Shipping policy

Welcome to Nuramae. We are committed to delivering your order safely and efficiently worldwide.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

ESTIMATED DELIVERY TIMES

Italy: 3–7 business days
Europe: 5–10 business days
United States & Canada: 7–14 business days
International Orders: 7–18 business days

Delivery times are estimates and may vary depending on customs, weather conditions, local couriers, or seasonal demand.

TRACKING YOUR ORDER

Every order includes a tracking number. Please allow up to 72 hours for tracking updates to appear after shipment.

LOST OR DELAYED PARCELS

Nuramae is not responsible for delays caused by customs inspections, courier disruptions, or incorrect shipping information provided by the customer.

If your package appears lost, contact us and we will assist you in resolving the issue with the shipping carrier.

INCORRECT ADDRESS

Customers are responsible for entering the correct shipping address at checkout. Orders shipped to incorrectly entered addresses may not be eligible for refund or replacement.

DAMAGED ITEMS

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

CONTACT

Trade Name: Nuramae
Store Owner: Francesco Armeno
Email: nuramae@outlook.it
Phone: +39 375 848 0032
Address: Viale Aldo Moro 10, 75100 Matera (MT), Italy